Privacy Policy

Purpose of this privacy notice

This privacy notice aims to give you information on how Motor & Diesel Engineering (Anglia) Limited (“MD Engineering”, “we”, “us” or “our”) collects, uses, stores, shares and protects your personal information when you visit our website, create a customer account, sign up to our newsletter, take part in a competition, purchase our products or contact us.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Motor & Diesel Engineering Anglia Ltd is the ‘controller’ and is responsible for your personal data (collectively referred to as ‘Motor & Diesel Engineering Anglia Ltd‘, ‘we’, ‘us’ or ‘our’ in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Our full details are:
Full name of legal entity: Motor & Diesel Engineering (Anglia) Limited
Email address: sales@mdengineering.co.uk
Postal address: Rowan Farm, Priory Road, Ruskington, Lincolnshire, NG34 9DJ

Telephone: 01480 277750

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 13th October 2026.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We are responsible for determining how and why your personal information is processed in connection with our business and website.

If you have questions about this Privacy Policy, wish to exercise your data protection rights or want further information about how we use your personal information, please contact us using the details above.

Customers may create an account on the MD Engineering website to manage their details, view order information and make future purchases.

When you create an account, we may collect information including your name, email address, telephone number, billing and delivery addresses, account credentials and order history.

We use this information to administer your account, process orders, provide customer support, maintain transaction records, protect our website against fraud and comply with our legal obligations.

Customer Account Retention and Deletion

We retain customer account information for up to six years from the date of the customer’s last qualifying account activity, subject to applicable data protection law and the exceptions described below. This is our standard account-retention policy and does not mean that all personal information must legally be retained for six years.

Qualifying activity may include a successful account login, placing an order or another meaningful interaction with the account.

Where an account has remained inactive for six continuous years, we will arrange for the account to be deleted and the associated personal information to be erased, unless we have a lawful reason to retain particular information for longer.

If a customer resumes qualifying account activity before the scheduled deletion, the six-year inactivity period will restart.

Receiving marketing emails alone will not count as qualifying account activity.

Customers may also contact us to request account closure or deletion. We will consider such requests in accordance with applicable data protection law.

Retention of Orders, Financial Records and Other Information

Deleting a customer account does not automatically mean that all information associated with that customer can be erased.

We may retain invoices, order records, financial and accounting information, delivery records, warranty information, relevant correspondence and other necessary records beyond the account deletion date where required by applicable law or where we have another valid legal basis for doing so.

Certain UK company tax and accounting records generally need to be retained for at least six years from the end of the relevant accounting period, although specific requirements and exceptions may apply.

Where information is retained after an account has been deleted, we will restrict its use to the purposes for which it remains necessary and erase or anonymise it when those purposes or applicable retention requirements have ended.

For information that is not subject to a specific legal retention period, we determine how long it is kept according to the purpose for which it was collected, the nature of the information, how long it remains relevant to our business relationship with you, and any applicable legal or regulatory requirements.

Personal data, or personal information, refers to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

If you fail to provide personal data in situations where it is needed, we may not be able to fulfil the contract we have with you. This includes the provision of goods and services. In this case, we may have to cancel a product or service you have ordered with us, but we will notify you if this is the case.

We use a variety of methods to collect your data, including:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or other forms of contact. This includes personal data you provide when you:

• apply for our products or services;
• create an account on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

Technical Data from the following parties:

1. analytics providers such as Google, Bing, Facebook or LinkedIn based outside the EU;
2. advertising networks such as Google, Bing, Facebook or LinkedIn based outside the EU; and
3. search information providers such as Google and Bing based outside the EU.

Contact, Financial and Transaction Data from providers of technical, credit reference agencies, payment and delivery services based inside the EU.

Identity and Contact Data from data brokers or aggregators based inside the EU.

Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

When You Provide Personal Information

Some personal information is necessary for us to process orders, arrange deliveries, manage customer accounts or meet our legal obligations. If you do not provide information that is necessary for a particular purpose, we may be unable to provide the relevant product, service or account functionality.

Where information is optional, we will aim to make this clear when collecting it.

Information We Collect and How We Use It

In addition to the information collected when you create a customer account or place an order, we may collect and process the following types of personal information, where applicable.

Information You Provide to Us

When you contact us by email, telephone, through our website contact forms or by other means, we may collect your name, contact details and the information you provide in your enquiry. This may include details about products, parts, orders, technical questions, returns, warranties or other customer-service matters.

We use this information to respond to enquiries, provide customer support, advise on our products and services, manage complaints and returns, and maintain relevant business records.

Our lawful basis for this processing will generally be our legitimate interests in responding to enquiries and operating our business, or taking steps at your request before entering into a contract. Where the enquiry relates to an existing order or agreement, processing may also be necessary to perform our contract with you.

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider or relevant website technologies. Depending on the systems in use, this may include your IP address, browser type and version, device information, operating system, referring website, pages visited, dates and times of visits, and information about how you interact with our website.

We use this information, where applicable, to operate and maintain our website, monitor performance, troubleshoot technical problems, protect our systems, detect suspicious activity and help prevent fraud or unauthorised access.

Depending on the purpose, our lawful basis may be our legitimate interests in maintaining a secure, reliable and effective website, or compliance with a legal obligation. Where consent is required for particular cookies or tracking technologies, we will seek that consent before using them.

How We Limit Our Use of Information

We aim to collect and use only the personal information reasonably necessary for the purposes described in this Privacy Policy. We do not use personal information for unrelated purposes unless permitted by applicable data protection law, and we retain it only for as long as necessary for the relevant purpose or as otherwise permitted or required by law.

Marketing

We may use your personal information to provide you with information about our products, services and promotional offers where permitted by applicable data protection and electronic marketing laws.

Promotional offers from MD Engineering

We may use relevant contact details and information about your previous orders or interactions with us to help identify products, services and offers that may be relevant to you, where permitted by applicable law.

We will send marketing communications by email or text message only where we have your consent or where a lawful exception applies, such as the existing-customer exception for our own similar products and services. Where we rely on that exception, we will have obtained your contact details directly during a sale or genuine negotiations for a sale, given you an opportunity to opt out when collecting your details, and included an opt-out in each subsequent marketing message.

Creating an account, browsing our website or making a purchase does not automatically mean that you have consented to all forms of marketing.

Opting out

Your right to object to direct marketing

You have the right to object at any time to the processing of your personal information for direct marketing purposes. If you object, we will stop processing your personal information for that purpose.

You can exercise this right by using the unsubscribe link in a marketing message or contacting us at sales@mdengineering.co.uk.

Opting out of marketing will not prevent us from sending essential service communications, such as order confirmations, delivery updates, account-security notices or information relating to an existing transaction.

We may retain a minimal record of your marketing preference or opt-out where necessary to ensure that we respect your request.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will use your personal information for the purposes described in this Privacy Policy. If we need to use it for another purpose, we will consider whether that purpose is compatible with the original purpose and whether we have a lawful basis for doing so. Where required by law, we will provide you with information about the new purpose and the relevant lawful basis.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Sharing Information with Third-Party Service Providers

We may share relevant customer information with third-party service providers where necessary to operate our business, administer customer accounts and fulfil orders.

These providers may include:

• Freight, courier and delivery companies, to arrange the collection, transport and delivery of goods.
• Website hosting, IT and technical support providers, to maintain and secure our website, online shop, customer accounts and business systems.
• External administrative support providers, to assist with order processing, customer enquiries, bookkeeping, data entry and general business administration.
• Payment providers, accountants, legal advisers, insurers and other professional service providers where their services are required.

Information shared may include names, contact details, delivery addresses, order references and other information necessary to carry out the relevant service.

We share only information reasonably necessary for the relevant purpose and do not sell customer personal information to third parties.

Where information is transferred outside the United Kingdom or, where applicable, the European Economic Area, we will comply with the relevant data protection requirements and implement any required safeguards.

Information Received from Third Parties

We may receive personal information about you from third parties where necessary for our business activities. Depending on the circumstances, these may include payment providers, delivery and freight companies, website hosting and IT providers, professional advisers, or other organisations involved in processing your order or providing services to us.

For example, a payment provider may provide information about a payment or transaction, or a delivery company may provide delivery status information.

We use this information only where necessary for the relevant purpose, such as processing orders and payments, arranging deliveries, providing customer support, maintaining business records, protecting our systems or complying with legal obligations.

The lawful basis will depend on the circumstances and may include performing a contract with you, complying with a legal obligation or pursuing our legitimate interests, provided those interests are not overridden by your rights and freedoms.

Third-party marketing

We do not sell your personal information or permit other companies to use it for their own direct marketing without a valid legal basis. Where we engage a third-party marketing provider, such as an email marketing platform, to send our own communications on our behalf, we will ensure that appropriate contractual and data protection safeguards are in place.

We will obtain consent where required before sharing personal information for third-party marketing purposes.

Third-party providers who process personal information on our behalf may only use it to provide the agreed services, in accordance with our instructions and applicable contractual obligations.

Some providers, such as payment services, professional advisers or delivery companies, may also process information under their own legal responsibilities. Where relevant, their processing will be governed by their own legal obligations and applicable privacy information.

We do not share more personal information than is reasonably necessary for the relevant service.

We may have to share your personal data with the parties below for the purposes set out in the table above.

• External Third Parties as set out in the Glossary.
• Specific third parties listed above.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your data in accordance with this same privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Our security measures prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, only employees, agents, contractors and other parties with a business need are given access to your personal data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers. This is for tax purposes only.

In some circumstances, you can ask us to delete your data: see Request erasure below for further information.

We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. If this occurs, we may use this information indefinitely without further notice to you.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights to access, correct, erase or restrict the processing of your personal information, object to certain processing and request data portability.

You may contact us at sales@mdengineering.co.uk to exercise your rights or ask questions about the information we hold.

We will consider requests in accordance with applicable law. We may retain certain information where we have a valid legal obligation or other lawful basis to do so.

Our Lawful Bases for Processing Personal Data

We rely on the following lawful bases, as appropriate to the purpose of processing:

• Contract: To create and manage customer accounts, process orders, arrange deliveries and provide customer support.
• Legal obligation: To maintain required accounting and tax records and comply with other legal or regulatory requirements.
• Legitimate interests: To administer and improve our business, maintain website security, prevent fraud, manage business records and protect our legal rights, where these interests are not overridden by your rights and freedoms.
• Consent: Where you have actively agreed to a specific use of your personal information, such as receiving marketing communications where consent is required.

We process personal data only where we have a lawful basis for doing so under applicable data protection law. The lawful basis will depend on the particular processing activity. Where we rely on legitimate interests, we will consider the interests and rights of the individuals concerned. Depending on the purpose, this may include performing a contract with you, complying with a legal obligation, pursuing our legitimate interests where these are not overridden by your rights and freedoms, or obtaining your consent where required.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

If you are unhappy with how we have handled your personal information, please contact us so that we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. https://ico.org.uk/make-a-complaint/

Purposes for which we will use your personal data

The following sections explain how we use personal information for marketing, how you can manage your marketing preferences, and how you can exercise your right to object to direct marketing. The lawful basis for each activity depends on the circumstances and is explained in the relevant sections of this Privacy Policy.

In certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact: sales@mdengineering.co.uk

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to confirm your identity and your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

LAWFUL BASIS

Legitimate Interest means conducting and managing our business, so we can give you the best service/products and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can contact us to request more information on how we assess our legitimate interests against any potential impact on you.

Performance of Contract means processing your data to carry out a contract that we have with you, such as fulfilling orders. We will also use it to take steps to fulfil your requests before beginning a contract with you.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

External Third Parties

Service providers acting as processors based in the EEA who provide IT and system administration services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the EEA who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

Payment gateway suppliers who are based in the EEA and process and store financial data.
User behaviour software suppliers based in the EU and in the US.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing your personal data in situations where it is being used to fulfil a legitimate interest (ours or a third party’s) or when you feel it impacts your fundamental rights and freedoms. You also have the right to object to your personal data being used for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to yourself or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which we used to perform a contract with you, or that you consented for us to use.

Withdraw consent at any time in situations where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.